What the forums say about ICAN (Triaero)
Forum discussion of ICAN (Triaero) over several years describes a direct-to-consumer brand with generally good frame quality but inconsistent communication and after-sales support. Ordering is handled personally by named staff (Perry, Peggy, Debby), and buyers report both responsive, photo-updated processes and slow, uninformative exchanges. Lead times have ranged from about a week after posting to over 4.5 weeks, with EU warehouse preorders sometimes delayed and direct-from-China shipping offered as a workaround. Customisation is a strength, including paint colours, decal deletion, filled fork holes and higher front derailleur mounts, though some requests are refused and not all stem/bar combinations are available. Quality complaints centre on paint overspray, unfinished facing, tight tolerances and missing small parts, and warranty support appears limited, with buyers often sourcing replacements themselves.
Pros
- Frame quality is frequently reported as very good, with accurate quoted weights, clean finishing and easy builds.123
- Named staff (Perry, Peggy, Debby) are often helpful and responsive, providing status updates and photos during production.145
- Customisation options are broad: custom paint colours, no Triaero decals, filled fork bolt holes, higher front derailleur mounts and zero-offset seatposts.63
- Some buyers received discounts and found pricing acceptable.7
- Shipping can be quick, with one frameset arriving just over a week after posting.1
Cons
- Communication and order status updates are inconsistent, with slow or uninformative replies and repeated requests needed.6
- Lead times can slip, especially EU warehouse preorders, and promised delivery dates have been missed.6
- Build quality issues recur: paint overspray, unfaced brake mounts and BB, undersized UDH hole, tight rear axle cup and missing headset parts.384
- Warranty and after-sales support are limited; replacement small parts may be refused, leaving buyers to source alternatives.73
- Some customisation requests are refused, such as custom logos or a fork without bolts, and not all stem/bar sizes are available.93
- Prices have increased significantly over time.10
Key Facts
- Ordering is direct through ICAN's website with personal contact by named staff (Perry, Peggy, Debby).147
- Lead times observed range from about one week after posting to 4.5 weeks from order; custom fork hole filling adds about 30 days.17
- EU warehouse preorders have been delayed, and ICAN has offered direct-from-China shipping with a 15-working-day promise.6
- Custom paint colours include pearl white YS775-1 and chameleon green; frames can be ordered without Triaero decals.611
- A higher front derailleur mount can be requested for larger chainrings such as 50x34 or 52x36.3
- Zero-offset seatposts and forks without mounting points became stock options later.68
- Frame package later included frame, fork, seatpost, bearings, thru axles and hanger rather than a full headset.6
- One buyer paid 785 EUR after an 80 EUR discount.7
Sources
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